Making a report

1. In Search & Manage tick the orders, then ⚡ Actions › 📨 Report to courier.
2. Choose what the problem is (status inquiry, lost, damaged, marked delivered but not received, delayed, return not received, COD issue, other).
3. Check Send to (your courier's claims address is filled in) and add Cc addresses if needed.
4. Write details for the courier. The internal note is only for your team; it is never emailed.
5. Add attachment links (photos, videos, receipts) - or upload files straight to Google Drive if your admin connected it. Reuse an earlier attachment picks one from the library.
6. The table is filled from the tracker (tracking, city, COD, booked date, status). You can type over any value for this report.
7. Press ✉️ Send email, or Save only, Copy text or Open in Gmail.

The Claims page

Every report is saved with the order details as they were at that moment. Search and filter, open one to print or email it again, mark it resolved, or archive old ones. Editing a report saves a new report and keeps the old one.