Order Tracker follows every parcel your store sends out, from the moment it leaves until the money or the parcel comes back. Your team scans orders as they go out and come back, couriers send their own updates, and the tracker puts it all together so you always know what is still out there.
Where the information comes from
- Your own scans - orders logged as Dispatched or Return Received on the dashboard (scanner, camera, typing or a pasted list).
- The courier - PostEx sends live updates (delivered, return on the way) and you can catch up from PostEx at any time. Shipment reports and CPR sheets can be uploaded too.
- Bookings - orders booked from the Book page get their tracking number and courier automatically.
The statuses
| Status | Meaning |
|---|---|
| Dispatched | You handed the parcel to the courier. |
| In Transit | On its way (set by itself after the transit threshold, or by the courier). |
| Delivered | The customer received it. |
| Return Claimed | The courier says the parcel is coming back to you. |
| Return Received | You scanned it back in. Only your own scan sets this. |
| Delayed Delivery | Still not delivered after the number of days set in Order rules. |
| Delayed Return | The courier claimed a return but it has not reached you in time. |
| Lost | You gave up on the parcel (set by hand). |
TipA status only moves forward. Courier updates never overwrite something you confirmed yourself, such as a Return Received scan.
Where to go next
- New store? Follow First-time setup.
- Logging orders every day? Read Logging dispatches and returns.
- Booking couriers? Start with Booking with PostEx.