Search & Manage Orders on the dashboard is where you work on orders. Type or paste order numbers to list exactly those, type a pattern to match many, or leave it empty for everything.

Filters and sorting

Press ⚙ Filter to narrow by status, what the courier says, courier (PostEx / TCS), claim, order number range, tracking number, city, who updated it, tags, comments, dates, days waiting and COD. The sentence under the search box always says what you are looking at.

Acting on orders

Tick one or more orders, then open ⚡ Actions:

• Change the status - Dispatched, Delivered, Return Claimed, Return Received, Lost (needs "Change Order Status").
• Tags - Mark Return Damaged, Mark Replaced, or any tag of your own.
• 🔗 Set tracking # - type or paste tracking numbers and choose the courier.
• 📨 Report to courier - see Claims.
• 🗑 Delete orders - removes them everywhere (admins should use this rarely).

Approving courier results

When the courier confirms a result that needs your approval, an Approve button appears on the row (and "Approve all courier-confirmed" above the list).

Notes and tags

The 💬 column opens comments and tags for an order, so the team can leave notes ("customer asked to deliver after 5pm").

Export CSV downloads the rows you have loaded.