Help › Running your store

Order rules

For admins

What a valid order number looks like, and when an order counts as delayed.

Settings › Order rules.

Valid order numbers

Choose digits only or letters/digits/dashes, the minimum and maximum length, and whether the # sign is required. Paste a few numbers into Try it to see what would be accepted. Pasted lists like 1. #1234 or *12345* are cleaned automatically.

Thresholds

  • Transit - after this many days a Dispatched order becomes In Transit.
  • Delayed Delivery - not delivered after this many days.
  • Delayed Return - a claimed return that has not reached you after this many days (counted from the courier's claim date).