- Token - in your PostEx merchant portal, copy the API token and paste it here, then Save token. Test 1 and Test 2 show what PostEx sends back (customer details are hidden on screen).
- Live status updates (webhook) - give PostEx the address shown on this page so it sends updates as parcels move.
- Apply PostEx updates to orders - press Preview first, then Apply stored updates, then tick "Apply new updates automatically".
NotePostEx never sets Return Received - only your own scan does. Orders you already confirmed as Delivered or Return Received are never changed by PostEx.
Catching up
Sync from PostEx reads recent orders (up to 180 days) and fills in tracking numbers, city, COD, fees and the real delivered/returned dates. Always Preview first.
Older history
Import a PostEx CPR sheet brings in the period before you started scanning. You choose how CPR "Return" lines are treated (safest: Return Claimed, which you confirm later).
Shipment reports
On the dashboard, Upload Shipment Report takes the courier's status report (.csv or .xlsx); re-uploading an updated file just refreshes it. Analyse Shipment Reports shows which of your dispatched orders a report does not mention.